How to report download problems

1. Gather required information:

1. Test your speed using every alternative link.
2. Test your speed downloading some other big files from EU which are not related to us. For example:
   1. ubuntu-10.04.2-dvd-i386.iso
   2. ubuntu-10.04.2-dvd-i386.iso

2. Provide detailed iformation

1. Confirm that you have read this page
2. Your username at Furk.net
3. Exact urls (links) for every file you have tested. DO NOT send screenshots, file names or instructions where to find links. All we need is clear urls (links) so we can just REPEAT your actions.
4. Average speed for every link type. Only numbers, not your personal feelings.

Futher we may ask your for the following info as well:

1. Exact log messages from DownThemAll (enable logging in the plugin Prefernces first). DO NOT SEND screenshots just plain text.
2. tracert and ping results
3. Screenshots for some error messages if text cannot be provided.
4. Other details if possible

Requests w/o enough details are considered as simple flows of mind in space which not require any help. In other words - help us to help you by providing enough detauls about your problem.