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New Support Ticket
Brief issue description
Very detailed description of the issue
If you're experiencing any problems please let us know by sending an email to firstname.lastname@example.org .
Premium service download problems:
How to increase your download speed
How to report download problems
Provide the following information:
Date and time of payment.
Payment transaction ID or any other payment identification.
Login and other site problems
All information required to REPEAT your actions and get the same result.
Provide information that you have tested the problem using other browsers and/or computers.
Please don't send screenshots or anything other then plain text if not required.
What programs should I use?
video player (or some other free player such as SMPlayer or KMPlayer).
download manager for FireFox.
All this software is cross-platform.
What happen if I share my premium direct download links with my friends?
They will use your bandwidth limit so you'll pay for your friends.
I got a corrupted file. What should I do?
If you get corrupted files that means either your have an unreliable internet connection or problems with your computer (RAM for instance). Try the following:
links. For example if you have a content filtering proxy it may help you to bypass it without filtering.
Use a download manager. We recomend
Sometimes old archivers may report checksums mistmatch. Try using
I downloaded a file which asks for a password/has bad video quality etc...
We have no control over the files content. All we do is provide access to files and all available information we were able to gather automatically.